myIQOS - FAQs

In Netherlands, IQOS offers the following services under myIQOS:
- Accidental damage coverage (1 per each single line item)
- Quick replacement in Amsterdam, Rotterdam, Eindhoven, Utrecht, Hague
-International Assistance in over 40 countries

As long as you did not specifically unsubscribed from myIQOS and that your device is still under warranty, your device remains covered by myIQOS.
For each device, you are entitled to one claim on accidental damage during the coverage period. To find out more about your coverage please contact your IQOS Care Center.

For the time being, myIQOS is offered free of charge, and is automatically available to all consumers upon registration.

myIQOS is offered free of charge, and is automatically available to all consumers upon registration.

If your device is still under warranty, you can link your device on your account, and then it will be automatically enrolled in myIQOS as well. If you encounter problems, please contact our myIQOS team.

Coverage will apply in the country where you registered the device in your account.

Replacement is not available for such cases.

Replacement is not available for such cases, it only applies for the devices and their single line-up items.

Accidental damage coverage is an extra service that refers to replacing during warranty period one time a holder and a pocket charger, registered in your account on myiqos.nl from various reasons related to misusage of the device (for example, broken blade, broken latch etc.)

Please follow this link.

Replacement is not available for such cases.

Previous replacements due to accidental damage do not affect your coverage.
You are entitled to one accidental damage replacement between the enrollment in myIQOS and the end of your warranty period.