The IQOS is an electronic device that should be treated with the same care as a smartphone, for example.
Protect your IQOS from water, direct sunlight, and heat. Do not leave your IQOS in hot places, such as the interior of a car, for long periods of time since this could damage or significantly impair the battery or electronics.
Make sure that the holder is completely dry before you connect it to the pocket charger again. At low temperatures, you can prevent potential malfunction by briefly warming it in your hands.
Protect your IQOS from water, direct sunlight, and heat. Do not leave your IQOS in hot places, such as the interior of a car, for long periods of time since this could damage or significantly impair the battery or electronics.
Make sure that the holder is completely dry before you connect it to the pocket charger again. At low temperatures, you can prevent potential malfunction by briefly warming it in your hands.
IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide.
For more details refer to the User Guide. They both comply with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
For more details refer to the User Guide. They both comply with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
If your IQOS device has stopped working, please do a soft reset. If the device is still not working, please use the Troubleshoot tool to explore the various solutions available for your device.
You can also contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.
Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
You can also contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.
Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Keep IQOS away from water, direct sunlight and/or heat.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
You can recycle your IQOS free of charge in a brand store or contact our customer support via any of the channels below, and we will guide you on the next steps.
Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Yes! You can bring your old IQOS to one of our brand stores or contact our customer care team via our support channels, and we will guide you on the next steps. Our ambition is that each device can be returned after use and recycled. In 2018, we established two recycling hubs, or reverse logistics centers, in Europe and Asia, to ensure that device recycling is done to best practice standards. Read more about it here.
IQOS ILUMA is our newest range of devices, featuring internal heating based on induction. The use of this new heating technology makes that IQOS ILUMA devices are non-compatible with HEETS sticks. IQOS ILUMA devices can only be used with TEREA sticks, which are available in the countries in which IQOS ILUMA has been launched.
The new heating technology in IQOS ILUMA combined with the specially designed TEREA sticks result in an improved draw and taste consistency from stick to stick. The new design also eliminates the chance of blade breakages and cleaning of the device is now no longer required. This makes IQOS ILUMA even more convenient in use.
The use of a new heating technology makes that IQOS ILUMA devices are non-compatible with HEETS sticks. IQOS ILUMA devices can only be used with TEREA sticks, which are available in the countries in which IQOS ILUMA has been launched. TEREA sticks can only be used with IQOS ILUMA devices and are not compatible with IQOS 3 DUO or older generation devices. The use of a TEREA stick in an IQOS 3 DUO or older generation device can cause damage to the device. The Holder and Charger of IQOS ILUMA devices are not compatible with a Holder or Charger of an IQOS 3 DUO or older generation device.
TEREA sticks can only be used with IQOS ILUMA devices and are not compatible with IQOS 3 DUO or older generation devices. The use of a TEREA stick in an IQOS 3 DUO or older generation device can cause damage to the device.
With caution, use your two fingers to remove the TEREA stick. If this does not work, with caution, try using a toothpick to remove the part of the stick that remains in the device. Do not use any sharp tools to remove the broken stick as you might damage the device. Do also not insert any metal into your device.