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Get support
Get all-round support from the moment you choose IQOS.
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Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the most out of your device.
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Your IQOS Expert
Receive one-to-one support as you get set up with your device with your personal IQOS coach.
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Troubleshooting
Online troubleshooting tools for you to fast-track fixing your device.
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
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Available everyday from 10:00 to 19:00