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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Care you can count on!

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Register your IQOS to receive extended care, and support.

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Get Support

Get all-around support from the moment you choose IQOS.

myIQOS Support

Here you can find an overview of all our myIQOS support services.

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Online Guidance

Step-by-step guidance, tools and techniques to help you get the most out of your IQOS.

Online guidance

Your IQOS Expert

Receive one-to-one support as you set up your IQOS device

Find IQOS Expert

Troubleshooting

Our online troubleshooting tool to help you fix your IQOS at any time.

Troubleshooting

Got a question?

Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.
Available everyday from 10:00 to 19:00.

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest response.


    Start live chat
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    Facebook support

    Ask us your question,
    and we'll get back to you in a minute!


    Message us
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    Twitter support

    DM us your questions,
    and we'll get back to you in a minute!


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  • Email icon
    Send us an e-mail!

    We will answer
    as soon as possible!


    E-mail us
  • Phone icon
    Give us a ring!

    Our phone support line
    connects you directly to an IQOS expert


    0800 - 990 0000

Missing pictures on our website?

We would like to show you pictures of our heated tobacco products, but unfortunately the tobacco legislation does not allow us to do so. But don’t worry, we’re here to answer any of your questions.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.