Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

IQOS App: Update your device

Care you can count on

Get Support

Update your IQOS device

  1. Install the IQOS app or access the browser app using the links below.
  2. Follow the instructions on the app to update your IQOS firmware in a few minutes time.
  3. Keeping your IQOS up to date will extend the battery lifespan of the IQOS holder, so you can use your device for a longer time.

Important: You can connect your IQOS through the USB cable (fastest option) or Bluetooth. Make sure your holder is fully charged and your pocket charger at least 25% before connecting.

Experiencing issues? Get in touch with the myIQOS-team via live support or one of the other available options through the links below.

Download IQOS app to update firmware

Something we haven’t covered?

There are several ways you can reach us.
Available everyday from 10:00 to 19:00.

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest response.

    Start live chat
  • Like button icon
    Facebook support

    Ask us your question,
    and we'll get back to you in a minute!

    Message us
  • Speaker icon
    Twitter support

    DM us your questions,
    and we'll get back to you in a minute!

    Tweet us
  • Email icon
    Send us an e-mail!

    We will answer
    as soon as possible!

    E-mail us
  • Phone icon
    Give us a ring!

    Our phone support line
    connects you directly to an IQOS expert

    0800 - 990 0000
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.