My IQOS logo

IQOS App: Update your device

Care you can count on

Get Support

Update your IQOS device

Did you know that you can extend the life of your IQOS device?

Step 1: Install the IQOS app or access the browser app using the links below.

Step 2: Follow the instructions on the app to update your IQOS firmware in a few minutes time.

Keeping your IQOS up to date will extend the battery lifespan of the IQOS holder, so you can use your device for a longer time.

Important: You can connect your IQOS through the USB cable (fastest option) or Bluetooth. Make sure your holder is fully charged and your pocket charger at least 25% before connecting.

Experiencing issues? Get in touch with the myIQOS-team via live support or one of the other available options through the links below.

Download IQOS app to update firmware

Something we haven’t covered?

There are several ways you can reach us
Available everyday from 10:00 to 19:00

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest respond


    Start live chat
  • Like button icon
    Facebook support

    Any questions and we'll
    get back to you in a minute


    Message us
  • Speaker icon
    Twitter support

    DM us your questions and
    we'll get back to you in a minute


    Tweet us
  • Email icon
    Send us an email

    Write to us.
    Our inbox is never too full


    Email us
  • Phone icon
    Give us a ring

    Our phone support line
    connects you directly to an IQOS expert


    0800 9900000

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.