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Care You Can Count On

Get Support

Register your device and gain access to extended care and support.



Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the most out of your device.

  • Your IQOS Expert

    Receive one-to-one support as you get set up with your device with your personal IQOS coach.

  • Troubleshooting

    Online troubleshooting tools for you to fast-track fixing your device.

See support services

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us
Available everyday from 10:00 to 19:00

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest respond

    Start live chat
  • Like button icon
    Facebook support

    Any questions and we'll
    get back to you in a minute

    Message us
  • Speaker icon
    Twitter support

    DM us your questions and
    we'll get back to you in a minute

    Tweet us
  • Email icon
    Send us an email

    Write to us.
    Our inbox is never too full

    Email us
  • Phone icon
    Give us a ring

    Our phone support line
    connects you directly to an IQOS expert

    0800 9900000
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.