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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Trade-in your IQOS device!

You too can benefit from the advantages of our latest innovation: IQOS ILUMA.

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Get all-around support from the moment you choose IQOS.

myIQOS Support

Here you can find an overview of all our myIQOS support services.

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Online Guidance

Step-by-step guidance, tools and techniques to help you get the most out of your IQOS.

Online guidance

Your IQOS Expert

Receive one-to-one support as you set up your IQOS device

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Our online troubleshooting tool to help you fix your IQOS at any time.


Got a question?

Find the answer in our FAQs.

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Something we haven’t covered?

There are several ways you can reach us.
Available everyday from 10:00 to 19:00.

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    Send us an e-mail!

    We will answer
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    Give us a ring!

    Our phone support line
    connects you directly to an IQOS expert

    0800 - 990 0000

Missing pictures on our website?

We would like to show you pictures of our heated tobacco products, but unfortunately the tobacco legislation does not allow us to do so. But don’t worry, we’re here to answer any of your questions.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.