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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

Care you can count on!

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Upgrade your IQOS ILUMA firmware

By updating your IQOS ILUMA firmware you will be able to use all new features of your IQOS device.

Upgrade here

Get Support

Get all-around support from the moment you choose IQOS.

myIQOS Support

Here you can find an overview of all our myIQOS support services.

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Online Guidance

Step-by-step guidance, tools and techniques to help you get the most out of your IQOS.

Online guidance

Your IQOS Expert

Receive one-to-one support as you set up your IQOS device

Find IQOS Expert


Our online troubleshooting tool to help you fix your IQOS at any time.


Got a question?

Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.
Available everyday from 10:00 to 19:00.

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest response.

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    Facebook support

    Ask us your question,
    and we'll get back to you in a minute!

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    Twitter support

    DM us your questions,
    and we'll get back to you in a minute!

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    Send us an e-mail!

    We will answer
    as soon as possible!

    E-mail us
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    Give us a ring!

    Our phone support line
    connects you directly to an IQOS expert

    0800 - 990 0000

Missing pictures on our website?

We would like to show you pictures of our heated tobacco products, but unfortunately the tobacco legislation does not allow us to do so. But don’t worry, we’re here to answer any of your questions.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.