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International Assistance Service

Care where you are

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IQOS is with you wherever you go

With you wherever you go

If you’re on holiday or travelling for work , we're only a call away.

You get assistance for your IQOS device overseas

You're never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

IQOS is available in over 40 countries

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

Register your IQOS device for international assistance

There for you as you travel

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.


Something we haven’t covered?

There are several ways you can reach us
Available everyday from 10:00 to 19:00

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest respond

    Start live chat
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    Facebook support

    Any questions and we'll
    get back to you in a minute

    Message us
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    Twitter support

    DM us your questions and
    we'll get back to you in a minute

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    Send us an email

    Write to us.
    Our inbox is never too full

    Email us
  • Phone icon
    Give us a ring

    Our phone support line
    connects you directly to an IQOS expert

    0800 9900000
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