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We Care

This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

International Assistance Service

Care where you are

Get Support

You're never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*. International Assistance service covers 40 countries across five continents.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

There for you as you travel

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service.

Register

Something we haven’t covered?

There are several ways you can reach us.
Available everyday from 10:00 to 19:00.

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest response.


    Start live chat
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    Facebook support

    Ask us your question,
    and we'll get back to you in a minute!


    Message us
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    Twitter support

    DM us your questions,
    and we'll get back to you in a minute!


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  • Email icon
    Send us an e-mail!

    We will answer
    as soon as possible!


    E-mail us
  • Phone icon
    Give us a ring!

    Our phone support line
    connects you directly to an IQOS expert


    0800 - 990 0000
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.