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International Assistance Service

Care where you are

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IQOS is with you wherever you go

With you wherever you go

If you’re on holiday or travelling for work , we're only a call away.

You get assistance for your IQOS device overseas

You're never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

IQOS is available in over 40 countries

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

Register your IQOS device for international assistance

There for you as you travel

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.

Register

Something we haven’t covered?

There are several ways you can reach us
Available everyday from 10:00 to 19:00

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    Live support

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    for the quickest respond


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    Send us an email

    Write to us.
    Our inbox is never too full


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    Give us a ring

    Our phone support line
    connects you directly to an IQOS expert


    0800 9900000
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