Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

Your very own personal coach

A helping hand in getting to know IQOS.

Get Support

A little help to get you started

Discover the difference we can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS, to being on hand to answer your questions, we are here to guide you and help you take the next step on your switching journey.

Ready to make the switch?

Remember you won’t be alone. The IQOS coach will be in touch to help you get started. All it takes is a click.

Contact Us

Something we haven’t covered?

There are several ways you can reach us.
Available everyday from 10:00 to 19:00.

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest response.


    Start live chat
  • Like button icon
    Facebook support

    Ask us your question,
    and we'll get back to you in a minute!


    Message us
  • Speaker icon
    Twitter support

    DM us your questions,
    and we'll get back to you in a minute!


    Tweet us
  • Email icon
    Send us an e-mail!

    We will answer
    as soon as possible!


    E-mail us
  • Phone icon
    Give us a ring!

    Our phone support line
    connects you directly to an IQOS expert


    0800 - 990 0000
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.