Replacement Page

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This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

We are sorry to hear that you are experiencing issues with your IQOS. Registered IQOS devices are covered by a one-year warranty, consult our Terms and Conditions to find out what is applicable in your case. Please contact our customer service; they can help you fix the issue or find the most suitable replacement solution.

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Email: contact.nl@iqos.com
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We are sorry to hear that you are experiencing issues with your IQOS. Registered IQOS devices are covered by a one year warranty, consult our Terms and Conditions to find out what is applicable in your case.

Please contact our customer service; they can help you fix the issue or find the most suitable replacement solution.

Outside of business hours (10:00-19:00 hours) you can request a replacement through a Shell Service Point. Verify on the map if there is a Shell Service Point near you, check the checkbox and fill in the form to submit your request.