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This website is intended only for users of nicotine or tobacco products who are over 18.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

We are sorry to hear that you are experiencing issues with your IQOS. Registered IQOS devices are covered by a one-year warranty, consult our Terms and Conditions to find out what is applicable in your case. Please contact our customer service; they can help you fix the issue or find the most suitable replacement solution.

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Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.

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We are sorry to hear that you are experiencing issues with your IQOS. Registered IQOS devices are covered by a one year warranty, consult our Terms and Conditions to find out what is applicable in your case.

Please contact our customer service; they can help you fix the issue or find the most suitable replacement solution.

Outside of business hours (10:00-19:00 hours) you can request a replacement through a Shell Service Point. Verify on the map if there is a Shell Service Point near you, check the checkbox and fill in the form to submit your request.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.