Please note this website is intended for the Netherlands, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.CONTINUE
Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Please contact our customer service; they can help you fix the issue or find the most suitable replacement solution.
Outside of business hours (10:00-19:00 hours) you can request a replacement through a Shell Service Point. Verify on the map if there is a Shell Service Point near you, check the checkbox and fill in the form to submit your request.