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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

I Care. IQOS

IQOS CARE
Sustainable. Together

Sustainable. Together.

IQOS is working hard to reduce the waste generated from its products and maximize their recycling.

Join us in our Sustainability efforts by taking care of your device, reducing your waste and sending back unused devices for recycling.

Stop waste. Together.

92% of adult IQOS users would use a tobacco stick pack or portable solution to collect used tobacco sticks*. And you?

Collect your used tobacco sticks so they don't end up on the streets. Because IQOS heats tobacco and doesn't burn it, there is no need to stub out your tobacco stick. You can store it safely and odour free until you throw it in the nearest bin.

Recycle. Together.

If you have an old, broken or unused IQOS device, you can send it back to us so we can recycle it. We can repurpose 86% of your device, from the plastics to the precious metals. Every year we process over 150 tons of materials for recycling.

You can contribute by either dropping off your device physically in one of the following retailers OR you can request a free mail return via Post NL. (device and holders only, no cables or accessories)

Option 1: Return your device in the shop:
You can find a recycle bin to drop off your old, broken or unused device in one of these stores:

  • Cigo Kuijper - Breedstraat 27 - 1811 HE ALKMAAR
  • Cigo Van Vuure - Osdorpplein 630 - 1068 TB AMSTERDAM
  • IQOS Store - Heiligeweg 32 - 1012 XS AMSTERDAM
  • Bram Tobacco Shop - Stationsweg 95/A - 2515 BK DEN HAAG
  • Tabakshop All-In - Rijswijkseweg 668 - 2516 HZ DEN HAAG
  • Impuls - Bredalaan 43 - 5652 JB EINDHOVEN
  • Piet Van Kuyk - Kleine Berg 80 - 5611 JW EINDHOVEN
  • Vivant MH - Stationstraat 31 - 1211 EL HILVERSUM
  • Tabak Speciaal - Oude binnenweg 105 - 3012 JB ROTTERDAM
  • IQOS Store - Stationsplein 97 - 3511 ED UTRECHT

  • Option 2: Return your device via mail:
    Step 1: Place the device in a carton box or envelope. You can (re)use any that will fit the device. Make sure it does not move too much inside, before you tape it shut.

    Step 2: Very visibly, write on the box/envelope: 98158 1000 VA AMSTERDAM

    Step 3: Take the box/envelope to any Post NL office or drop off point. Post NL will create a return label and handle the rest of the shipping, free of charge.

    Register your IQOS device for international assistance

    Take care of your device

    Keeping your device in good shape, helps prolong its lifetime and maximize your IQOS experience.

    You can prevent device issues with the cleaning brush and cleaning sticks. It is important that you clean device after every pack. Don't forget to clean the cap as well! Cleaning your device regularly has many advantages:

    -A consistent taste experience
    -More aerosol, less smell
    -A longer lifespan of your device

    This product is not risk free and provides nicotine, which is addictive. Only for use by adults.