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This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

Troubleshooting for your IQOS

Having problem with your IQOS device?
No worries, we can help you out with useful troubleshooting options.

Select your device

SMARTCORE INDUCTION SYSTEM

The new SMARTCORE INDUCTION SYSTEM from IQOS ILUMA heats the tobacco from the inside with a specially designed induction element. Use only with TEREA tobacco sticks.

IQOS ILUMA PRIME

IQOS ILUMA

IQOS ILUMA ONE

HEATCONTROL TECHNOLOGY

IQOS devices with HEATCONTROL TECHNOLOGY are using a ceramic blade to heat the tobacco from the inside, instead of burning it. Use only with HEETS tobacco sticks.

IQOS DUO

IQOS 2.4 PLUS

IQOS 3 MULTI

Something we haven’t covered?

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Available everyday from 10:00 to 19:00.

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    Our phone support line
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    0800 - 990 0000
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.