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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Troubleshooting for your IQOS

Having problem with your IQOS device?
No worries, we can help you out with useful troubleshooting options.

Select your device

IQOS 3 DUO

The IQOS 3 DUO is characterized by its latest design. Can be identified by the two lights on the side of the holder.

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IQOS 3 MULTI

The IQOS MULTI can be identified by its standalone flat design. It is not stored with a charger, like the other devices.

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IQOS 2.4 PLUS

The IQOS 2.4 PLUS is characterized by the original IQOS design. The charger opens on top of the device, which helps to identify this device.

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IQOS 2.4

The IQOS 2.4 is characterized by the original IQOS design. The charger opens on top of the device, which helps to identify this device.

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Something we haven’t covered?

There are several ways you can reach us.
Available everyday from 10:00 to 19:00.

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest response.


    Start live chat
  • Like button icon
    Facebook support

    Ask us your question,
    and we'll get back to you in a minute!


    Message us
  • Speaker icon
    Twitter support

    DM us your questions,
    and we'll get back to you in a minute!


    Tweet us
  • Email icon
    Send us an e-mail!

    We will answer
    as soon as possible!


    E-mail us
  • Phone icon
    Give us a ring!

    Our phone support line
    connects you directly to an IQOS expert


    0800 - 990 0000
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.