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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Troubleshooting for your IQOS

Having problem with your IQOS device?
No worries, we can help you out with useful troubleshooting options.

Select your device

SMARTCORE INDUCTION SYSTEM

The new SMARTCORE INDUCTION SYSTEM from IQOS ILUMA heats the tobacco from the inside with a specially designed induction element. Use only with TEREA tobacco sticks.

IQOS ILUMA PRIME

IQOS ILUMA

IQOS ILUMA ONE

HEATCONTROL TECHNOLOGY

IQOS devices with HEATCONTROL TECHNOLOGY are using a ceramic blade to heat the tobacco from the inside, instead of burning it. Use only with HEETS tobacco sticks.

IQOS DUO

IQOS 2.4 PLUS

IQOS 3 MULTI

Something we haven’t covered?

There are several ways you can reach us.
Available everyday from 10:00 to 19:00.

  • Live chat icon

    Live support

    Chat with our IQOS experts
    for the quickest response.


    Start live chat
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    Facebook support

    Ask us your question,
    and we'll get back to you in a minute!


    Message us
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    Twitter support

    DM us your questions,
    and we'll get back to you in a minute!


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    Send us an e-mail!

    We will answer
    as soon as possible!


    E-mail us
  • Phone icon
    Give us a ring!

    Our phone support line
    connects you directly to an IQOS expert


    0800 - 990 0000
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.