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This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

Which IQOS can we help you with?

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Get started with your new IQOS ILUMA ONE with a few easy steps

  1. Tap the button on your IQOS ILUMA ONE to check your battery level. If the level is low then charge the device with the power adaptor that comes together with the device. If the battery is completely discharged, it can take up to 90 minutes.
  2. By pressing the button for four seconds you can turn the device ON/OFF.
  3. Slide the cap to open and gently insert a TEREA stick to the line on filter with filter facing outside. Press the button for at least 1 second until your device vibrates and Status Light(s) pulse(s). Keep the TEREA stick in position during the preheating. Start using once your device vibrates and status lights stay fixed.
  4. When you feel another vibration and only one Light pulsing white, your time is nearly up (30 sec or 2 puffs remaining). Slide to close the cap.

    Good to know: during use, the experience will stop if the TEREA stick is removed from your IQOS ILUMA ONE.

Charging your IQOS ILUMA ONE

  1. Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge.
  2. Charge the IQOS ILUMA ONE with the power adaptor that comes together with the device. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.

That’s not all

Need more information about your IQOS ILUMA ONE?

Our IQOS ILUMA ONE manual gives you detailed information on how to use your device.


Experiencing some issues with your IQOS ILUMA ONE?

We are here to help. Get the support you need to troubleshoot or self-diagnose your IQOS ILUMA ONE.


This product is not risk free and provides nicotine, which is addictive. Only for use by adults.