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Which IQOS can we help you with?
What IQOS model
do I have?
Getting started with your IQOS 2.4 PLUS
- Press the button on your IQOS 2.4 PLUS Pocket Charger for four seconds until you see a light. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.
- Open the Pocket Charger, insert the Holder into the Pocket Charger, then close the lid. When the small light flashes, your device is charging.
- Take the Holder out of the Pocket Charger then gently insert a HEETS tobacco stick into it, being careful not to twist anything.
- Press and hold the Holder button. After one vibration, the holder light will slowly pulse. When the light stops pulsing and stays white, your Holder is ready to use.
- When the light starts to fade, it’s almost time to remove the HEETS stick. When the light turns off, remove the HEETS stick and recharge your device, ready for next time.
Charging your IQOS 2.4 PLUS
- Take out your used HEETS tobacco stick.
- Put your IQOS 2.4 PLUS Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is charging.
- After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.
- When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.
Cleaning your IQOS 2.4 PLUS
- Wait for your IQOS 2.4 PLUS to cool down then slide the cap off.
- Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
- Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a consistent better taste experience. It’s as simple as that.
That’s not all
Need more information about your IQOS?
Our IQOS 2.4 PLUS Manual gives you detailed information on how to use your device.
Experiencing some issues with your IQOS 2.4 PLUS?
We are here to help. Get the support you need to troubleshoot or self-diagnose your IQOS 2.4 PLUS.
Something we haven’t covered?
There are several ways you can reach us.
Available everyday from 10:00 to 19:00.
