ORDERS AND COMMERCIAL INFORMATION - FAQs

Our stores are now open 7 days a week for shopping, device troubleshooting and replacement by appointment.

How it works:

• Make an appointment by calling or SMS tel.no. 06-82118554 between 10:00-18:00. Calls after 14:00 will be planned for the next day*
• Please indicate the location you would like to go to.
• You will receive a confirmation with a timeslot in which you can come to the store*
• The appointments will be made during opening hours 10:00-18:00 for all locations
• Confirm the timeslot or let us know if you want to change it.
• The timeslot are for a minimum of 10 minutes but can be longer if agreed.
• Please come alone to the appointment.
• The appointment can only take place if you are symptom free.
• Payment can only be made by card.
• During the appointment, please keep 1.5 meters distance from others and wear a face mask.

* as per regulation there has to be 4 hours between the call/SMS and the appointment timeslot

Online at iqos.nl
At Tobacco shops and petrol stations that are still open at this time.

Our IQOS Care team are there to help! We offer several ways for you to reach out to us. Please check our support page for our contact details.

In case you need support with your IQOS, please use the Troubleshoot tool to self-diagnose the device issue. You can also contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.

1. Wipe the outside of the Charger and the Holder with a disinfectant wipe.
2. Clean the blade and the inside area of the holder with the dedicated cleaning sticks.
3. Dispose of the used wipes and sticks in a bin.