Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS DUO
Find service points where you can buy HEETS or other IQOS related products
Our customer service is there to support you with all your questions about IQOS
If you accidentally damage your IQOS device, we’ll replace it for free* so you have one less thing to worry about.
* Once per holder and once per charger within the warranty period of 1 year
All the information you need on the warranty of your IQOS device & repair options.
Something we haven’t covered?
There are several ways you can reach us.
Available everyday from 10:00 to 19:00.
