- Press and hold the on/off button together with the cleaning button for 2 seconds
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Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Go to the troubleshooter
Do not attempt to repair your IQOS device. If your IQOS has stopped working, please do a soft reset:
• Press and hold the on/off button together with the cleaning button for 2 seconds.
If the device is still not working, please contact myIQOS by free phone call – 0800 9900000 – and request a replacement order for your IQOS.
If you notice any defect or crack on your device, please stop using your IQOS immediately and contact myIQOS team.
If your IQOS is fully charged but your battery is not working, please do a soft reset:
• Press and hold the on/off button together with the cleaning button for 2 seconds.
If the device is still not working, please contact myIQOS Customer Care by free phone call – 0800 9900000 – and request a replacement order for your IQOS.
The warranty is valid for all components including the AC Power Adaptor and USB Cable.
For the Pocket Charger and Holder, the warranty is valid for 1 year from the date of purchase or 7300 usages (whichever comes first).