MyIQOS SERVICE ACCOUNT - FAQs

In Netherlands, IQOS offers the following services under myIQOS:
-Accidental damage coverage (1 per each single line item)
-International Assistance in over 40 countries

As long as you did not specifically unsubscribed from myIQOS and that your device is still under warranty, your device remains covered by myIQOS.
For each device, you are entitled to one claim on accidental damage during the coverage period. To find out more about your coverage please contact the MyIQOS Team.

For the time being, myIQOS is offered free of charge, and is automatically available to all consumers upon registration.

myIQOS is offered free of charge and is automatically available to all consumers upon registration.

If your device is still under warranty, you can link your device on your account, and then it will be automatically enrolled in myIQOS as well. If you encounter problems, please contact our myIQOS team.

Please follow this link.

You can modify your personal details of your account via My Profile

You can delete your account via My Profile

If you register without placing any orders on the Webshop or registering any IQOS devices, please note that we will deactivate your account and erase all your personal data within six months after your registration.

We respect the privacy of our adult consumers. Therefore, IQOS’ use of personal information is taken very seriously. We use information about you only in accordance with applicable data protection laws.

For more information you can click here.