IQOS 2.4 - FAQs

You can easily check the charge level by following these simple steps:

1. Press for 1 second the ON/OFF button;

2. The LEDs will turn on and indicate the level of charge:

- 1 LED = low charge level;
- 4 LEDs = device is fully charged.
It takes approximately 90 minutes to fully charge the IQOS 2.4 device from an electrical outlet. Only charge IQOS 2.4 device using the supplied AC Power Adaptor and USB cable.
The IQOS 2.4 Pocket Charger does not require a full charge to work. If the pocket charger is fully charged you may use the Holder up to 20 times.
You can easily reset your IQOS 2.4 device by simultaneously pressing for 3 seconds the Holder Heater Blade Cleaning and Power buttons until all lights briefly blink.
Any red light, blinking or steady, indicates that there is a device error or device is outside its operating temperature (10°C- 40°C). Please, perform a reset of the IQOS device:

• Press and hold the on/off button together with the cleaning button for 2 seconds.

Still no luck? Please contact IQOS Care by phone - 0800 9900000 or ask for assistance in the nearest IQOS Store.
IQOS 2.4 is designed to work in a wide range of temperatures, but HEETS tobacco sticks work best when the device is used between 10℃ and 40℃.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.