IQOS 3 - FAQs

You can easily check the charge level by following these simple steps:

1. Press Pocket Charger Button for 1 second (short press)

2. The Battery Status lights will turn on and indicate the level of charge.
It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.
The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.
No, the new IQOS 3 Pocket Charger is not compatible with the previous versions.
If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size. The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.
You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.
You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 8 seconds and then releasing.
Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.
Holder vibrations are activated in the following situations:

- At the start of the heating (once you press the IQOS 3™ Holder Button to start heating);

- One vibration;

- When the device is ready to be used – two vibrations;

- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations.
Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc.

Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device and try using it again. Still no luck? Please contact IQOS Care by phone - 0800 9900000 or ask for assistance in the nearest IQOS Store.
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. A red blinking light can occur on:

• Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C) -> Wait until device is within temperature limits.

• Holder status light: Holder malfunction -> Please, perform a reset of the device. Still no luck? Please contact IQOS Care by phone - 0800 9900000 or ask for assistance in the nearest IQOS Store.
IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 50℃.
ProtectPlus™ System hosts a number of technological improvements:

- robust outer shell improves shock resistance of the device;

- new side door opening tested to guarantee reliable performance;

- new technology provides longer battery life;

- heating chamber of your Holder has been redesigned for improved reliability.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.