We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

How can I change my account details?

You can modify your personal details of your account via the “My IQOS” tab, located in the upper right corner of the IQOS website.
Afterwards, click the “Edit Profile” section.

What do I do if I have forgotten my password?

In case you have forgotten your password, please click on the below link and follow the instructions provided on the page.

www.iqos.nl/passwordreset

How can I delete my account?

You can delete your account via the “My IQOS” icon, located in the upper right corner of the IQOS website.
Afterwards, click the “Edit Profile” section.

I am registered but I cannot log in anymore. What happened?

If you register without placing any orders on the Webshop or registering any IQOS devices, please note that we will deactivate your account and erase all your personal data within six months after your registration.